1. Information We Collect

We collect personal and medical information in the following ways:

• When you book an appointment (via phone, website, WhatsApp, or in person)

• During your consultation with our medical professionals

• Through website forms, feedback surveys, or email/WhatsApp conversations

Information may include:

• Full name, contact number, email address

• Date of birth and demographic details

• Medical history, symptoms, treatment records

• Insurance or billing-related information (if applicable)
   

2. How We Use Your Information

We use your information solely to:

• Provide appropriate medical care and support

• Schedule and manage appointments

• Respond to your inquiries and follow up on your treatment

• Send relevant health reminders or updates (only with consent)

• Maintain secure patient records in accordance with medical regulations
   

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information may only be disclosed:

• To other healthcare professionals directly involved in your care (with your consent)

• If required by law, court order, or to protect legal rights

• To trusted service providers (e.g., secure digital storage platforms) under confidentiality agreements
   

4. Data Protection and Security

We take all reasonable precautions to protect your data:

• Secure digital systems and access controls

• Encrypted communication channels

• Limited access to sensitive data only by authorized personnel

• HTTPS-secured website for online interactions

 

5. Patient Rights

You have the right to:

• Access or request a copy of your medical records

• Correct inaccurate personal information

• Withdraw consent for marketing communication at any time

• Request deletion of your personal data (subject to legal requirements)

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6. Cookies & Website Tracking

Our website may use cookies or tools like Google Analytics to track non-identifiable usage patterns. This helps us improve website performance and patient experience. You can disable cookies via your browser settings.

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7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or regulatory obligations. The most recent version will always be available on our website.

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8. Contact Us

If you have any questions or concerns about this policy or your data, please contact:
Samsara Women’s Clinic